Your privacy is important to us. We value the trust you have
placed in us, and are committed to protecting and safeguarding
any personal information you give us. This document, which we
update from time to time, describes how we use and process your
personal information. It also tells you how you can contact us if
you have questions about your personal information.
www.yachtsidecharter.com offers online rental
yachts services through its own websites and mobile apps and
through other online platforms such as partners’ websites. The
information that follows applies to all of these platforms.
When you make a rental yachts booking or request a quote, you
will be asked for the relevant pieces of information required to
fulfil the rental yachts services requested;
To make it easier to manage your bookings, you can open a user
account. This allows you to save your personal settings, review
previous bookings and manage future bookings.
When you visit our website, even if you do not make a booking, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. We might also calculate and process data related to the type of apps installed on a mobile device, such as the name of the app, an app description and the category it belongs to. None of this information by itself will be able to tell us who you are, but it can still considered to be 'personal' information.
We may also receive information about you when you use certain
social media services.
Why does www.yachtsidecharter.com collect, use and share your
- Bookings: First and foremost, we use your personal
information to complete and administer your rental
yacht/car/villa/jet booking and forward required details to the
rental yachts supplier.
- Customer service: We provide international customer service
24/7 from our GSM team. Sharing your details with our customer
service staff allows us to respond when you need us – including
helping you find appropriate rentals and responding to queries
related to your booking.
- Customer reviews: We may use your contact information to
invite you to answer a short questionnaire regarding your rental
yachts. The survey results will be used to help us better
understand and improve the service our rental yachts partners
provide to all our customers.
- Marketing activities: We also use your information for
marketing activities, as permitted by law. For example: - You
may choose to subscribe to our Special Offers service in order
to receive emails notifying you of any promotions or new
services we are offering. You can opt out of this service at any
time by clicking on the ‘unsubscribe’ link in any emails we send
- Based on the information you share with us, individualized
offers may be shown to you on the www.yachtsidecharter.com
website, in mobile apps or on third-party websites, including
social media sites.
- When we believe that a particular offer may be of interest
to you, we may decide to make contact with you by phone.
- Other communications: There may be other times when we get
in touch by email, by phone or by texting you, depending on the
contact information you share with us. There could be a number
of reasons for this:
- We may need to respond to and handle requests you have
- If you have not finalized a booking online, we may email
you a reminder to continue with your booking. We believe that
this additional service is useful to you because it allows you
to carry on with a booking without having to search for the
rental yachts or fill in all the booking details from scratch.
- When you use our services, we may send you a questionnaire
or invite you to provide a review about your experience with
- We may also send you other material related to your
booking, such as how to contact www.yachtsidecharter.com and
your rental yachts supplier if you need assistance, or a summary
of previous bookings you made through www.yachtsidecharter.com.
- Market research: We sometimes ask our customers to take
part in market research. Any additional personal details that
you give us as part of the market research will be used only
with your consent.
- Fraud detection and prevention: We may use personal
information for the detection and prevention of fraud and other
illegal or unwanted activities.
- Improving our services: Finally, we use personal
information for analytical purposes, to improve our services, to
enhance the user experience, and to improve the functionality
and quality of our online travel services.
In certain circumstances, we may share your personal data with
- The rental yachts you booked: In order to complete your
booking, we need to transfer relevant booking details to the
rental yachts supplier you have booked with. This may include
information such as your name, age, contact details (email,
address and telephone number), date and place of birth, passport
information, payment information and any preferences you
specified when making a booking.
- Other companies within the www.yachtsidecharter.com
corporate family: In order to support you during the booking
process and throughout your rental, your details may be shared
with other members of the www.yachtsidecharter.com corporate
family. To find out more about the www.yachtsidecharter.com
corporate family, visit About www.yachtsidecharter.com. Your
information may also be shared with our parent company,
www.yachtsidecharter.com, and the other members of the YACHTSIDE
group and analyzed to provide you with travel-related offers
that may be of interest to you and to offer you a customized
- Third-party service suppliers: We may use third-party
service suppliers to process your personal information on our
behalf for the purposes specified above. For example, we may use
service suppliers to send the booking information on our behalf
to the supplier of the rental yachts you booked with us, or we
may instruct third parties to contact you. When a booking
requires it, we may also work with third-party payment service
suppliers to facilitate payment or payment guarantees. We also
work with third-party advertisement networks to market services
on other platforms, or involve third-party suppliers for
analytical purposes. The third parties involved in any of these
services will be bound by confidentiality agreements and will
not be allowed to use your personal information for any purposes
other than those specified above.
- Our business partners: We work with partner websites around
the world to distribute the rental yachts listed on our website
and mobile apps. When you make a booking on one of these
business partners’ websites, certain personal information that
you give them may be shared with us. Similarly, we may share
information with this business partner, for example, in order to
manage your booking, so that they can address queries related to
your booking and for marketing purposes. In this context, your
information is governed by the privacy policies of these
- Competent authorities: We may share your personal
information with government or investigative authorities if we
are required by law (or any regulation having the force of law)
to do so. Such requirements include court orders, subpoenas and
orders arising from legal processes and criminal investigations.
We may also disclose your personal data if it is strictly
necessary for the prevention, detection or prosecution of
We have free apps for a variety of mobile devices. These apps
collect and process your personal details in much the same way as
our website does – and they also allow you to use location
services to find local rental yachts services.
What security procedures does www.yachtsidecharter.com put in
place to safeguard your personal information?
In accordance with UK, European and Asia data protection laws,
we observe reasonable procedures to prevent unauthorized access
and the misuse of personal information.
We use appropriate business systems and procedures to protect
and safeguard the personal information you give us. We also use
security procedures and technical and physical restrictions for
accessing and using the personal information on our servers. Only
authorized personnel are permitted to access personal information
in the course of their work.
How can you control marketing emails?
Upon completion of a quote or rental yachts booking we provide
options to opt out of marketing and sales emails, if you have
remained opted in, we hope you enjoy receiving our emails, but if
you would prefer not to be kept up-to-date with our special
offers, you can opt out, or unsubscribe, from marketing
communications at any time using the ‘Unsubscribe’ link in each
How can you control the personal information you have given to
www.yachtsidecharter.com tries to be open as it can be in terms
of giving people access to their personal information.
Individuals can request a copy of their information by contacting
us in writing at the following email
firstname.lastname@example.org or at the address below stating
'Subject Access Request' in the subject, we may ask for further
information to validate the identity of the requester to ensure
the security of the data we hold.
If we do hold information about you, you can ask us to correct
any mistakes by contacting us on the email address above or
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